Free Of Business

Everything for Business Products and Services Information

You are here: Home - Management - February 2017


Monthly Archives: February 2017

Global Waste Management Could Double By 2020

The Bank of America’s Merrill Lynch has predicted that the global waste industry could double to $2tn by 2020. Much of this is due to urbanisation, resource shortages and environmental regulations. The current worth of the global waste industry is estimated to be $1tn a year, but looks set to double to $2tn by 2020.

Could The Global Waste Management Industry Double By 2020?

Several opportunities have opened up across various areas such as waste management, industrial treatment, waste to energy, wastewater and sewage, engineering and consulting, and recycling. The waste management market is likely to boom as currently only one quarter of the 11 billion tonnes of waste that is collected each year, is recycled or reused. It is also estimated that approximately 3.5 billion people still lack waste disposal and management services globally.

Waste management, once a mandatory public service, is now a sustainable business opportunity. Whilst this offers enormous commercial opportunity for the waste industry, there are rising concerns over an environmental health crisis. As business markets expand, waste volumes are expected to grow at a fast rate. If managed improperly, this could have a negative effect on not only the environment but human health as well. The last few decades have already seen an upswing in concern over human health preservation, environmental preservation and proper waste management. Due to these concerns, waste management regulations have been tightened.

Take The Next Steps Towards Effective Waste Management

If you are considering hiring professional services to manage, dispose and recycle your waste, then Skippy can help. Part of the Cory Environmental team, they are one of the UK’s leading commercial waste disposal and management companies. Providing waste management services to a broad spectrum of businesses for over 20 years, you can rest assured that you are in safe hands. They have an experienced team and extensive infrastructure to deal with any amount or type of waste, anywhere in the country. They offer a personal, well managed and efficient service which involves understanding customers waste management requirements, identifying key improvement opportunities, demonstrating practical options and solutions, implementing solutions and providing continuous waste management support.

Efficient Waste Management Services From Skippy

At Skippy Nationwide their waste management services will help you to achieve you recycling and waste goals. Their recycling services will minimise landfill and maximise the value of your waste materials. Skippy’s knowledge and expertise covers a myriad of materials, allowing them to offer a complete waste management solution. They can arrange skip permits and licenses, and will make sure that much of your waste is recycled as possible. They can offer tailored services to meet the needs of your business.

To discuss your requirements contact Skippy at Freephone 0500 401148 or e-mail: .

Why is Planning Important

One of the most important aspect of developing strong ways of winning is the planning.

Noted author Mark Twain hit it on the head when he said, “The Secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable ones then starting on the first one.”

Why is Planning Important?

* Planning is leveraged time. 20 minutes of planning per day can improve your productivity immensely.
Affording yourself time to plan will pay off in the future. You’ll make sure that you are staying on track with your goals and you can ensure that you become more task oriented.
By simply taking 10-20 minutes to go through what your objectives or outcomes are, you will be more likely to achieve them and not get sidetracked which is quite easy to do especially when working online.

* Planning provides the framework for informed decision making.
By planning what you are going to do you will be establishing a framework and will be able to tick off items from your “to do” list as you go along. This is an extremely effective way to manage any tasks that you have.

Download from (c) Dreamstime.com

* Planning reduces crisis management.
If you plan effectively there is less likelihood of any critical issues coming up. However, it is important to be prepared for unforeseen situations occurring and be prepared to sit back and plan again around any issues.

* Planning allows focus and personal energy direction.
As you can appreciate, by establishing a focus through planning you will be able to channel your energy positively into reaching an outcome. Having a course of direction will assist you in accomplishing your tasks in a more timely and efficient manner.

* Planning helps to eliminate:
* A) bad habits;
* B) Fear of failure.
If you stick to a plan you are more likely to break some bad habits you might have (ie surfing around the net without really accomplishing anything). By establishing a plan and sticking to it you are less likely to fail.

* Planning allows you to set priorities and focus on what is important.
Even within your plan you can prioritise your tasks so that items you think are more important than others can be actioned accordingly. You need to discover what is important to you and sometimes go through a few boring tasks in order to get to the exciting end result.

Effective planning will have a HUGE impact on breaking bad habits you might have and should lead to successful task management.

Give it a go for the next week whenever you are getting ready to make a sales presentation or if you are online working on a website. Write out what you want your objectives and outcomes to be. Get a “to do” list happening!

To Your Success!
Jeff Willis

Video Source: Youtube

Why is Planning Important

One of the most important aspect of developing strong ways of winning is the planning.

Noted author Mark Twain hit it on the head when he said, “The Secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable ones then starting on the first one.”

Why is Planning Important?

* Planning is leveraged time. 20 minutes of planning per day can improve your productivity immensely.
Affording yourself time to plan will pay off in the future. You’ll make sure that you are staying on track with your goals and you can ensure that you become more task oriented.
By simply taking 10-20 minutes to go through what your objectives or outcomes are, you will be more likely to achieve them and not get sidetracked which is quite easy to do especially when working online.

* Planning provides the framework for informed decision making.
By planning what you are going to do you will be establishing a framework and will be able to tick off items from your “to do” list as you go along. This is an extremely effective way to manage any tasks that you have.

Download from (c) Dreamstime.com

* Planning reduces crisis management.
If you plan effectively there is less likelihood of any critical issues coming up. However, it is important to be prepared for unforeseen situations occurring and be prepared to sit back and plan again around any issues.

* Planning allows focus and personal energy direction.
As you can appreciate, by establishing a focus through planning you will be able to channel your energy positively into reaching an outcome. Having a course of direction will assist you in accomplishing your tasks in a more timely and efficient manner.

* Planning helps to eliminate:
* A) bad habits;
* B) Fear of failure.
If you stick to a plan you are more likely to break some bad habits you might have (ie surfing around the net without really accomplishing anything). By establishing a plan and sticking to it you are less likely to fail.

* Planning allows you to set priorities and focus on what is important.
Even within your plan you can prioritise your tasks so that items you think are more important than others can be actioned accordingly. You need to discover what is important to you and sometimes go through a few boring tasks in order to get to the exciting end result.

Effective planning will have a HUGE impact on breaking bad habits you might have and should lead to successful task management.

Give it a go for the next week whenever you are getting ready to make a sales presentation or if you are online working on a website. Write out what you want your objectives and outcomes to be. Get a “to do” list happening!

To Your Success!
Jeff Willis

Video Source: Youtube

How could we get blended solutions for our agriculture when affecting the soil and climate

There are various factors involved in agriculture. Listed below are Physical Conditions along with the books to refer about them. Physical conditions that affecting agriculture are 1. Soils and Fertilizers The richness of the soil is a very important physical factor affecting agriculture. Soils differ in respect of chemical composition and physical. Soils may be fine or coarse, porous or non-porous. In general fine soils like loam or silt are very fertile. The chemical composition of the soil determines its productivity. Sustainability of agricultural systems is a major global concern due to population growth and a number of environmental factors. The key to the management of soil fertility and also impart a scrupulous understanding of plant nutrition, soil fertility, nutrients supplied through fertilizers and manures, manufacture of fertilizers and preparation of manures play a vital role. During recent decades of research by a large group of agricultural scientists working in the diagnostic field, many new methods have been devised to aid farmers in fertilizing their crops more effectively. A major objective of this book is to bring together in one volume a comprehensive discussion of both the underlying theory and the practical application of these various techniques. To attain that objective, the services of a group of distinguished Scientists were enlisted to prepare the various chapters. These scientists are outstanding in their respective spheres of work, both as to theory and as to practice. 2. Climate Climate change is a hard reality and changing weather patterns, retreating glaciers, polar ice melt, sea level rise, increased severity and occurrence of natural disasters like flood, super cyclone, drought, changes in hydrological cycles, crisis in freshwater and drinking water resources, uncertainty in cereal output, increasing vector borne diseases, changing migration pattern and flowering time, are just some of the consequences already being experienced by us. Fragile and delicate ecosystems like coral reefs and mangroves are extremely sensitive to the slightest variation in climate. In developing countries like India, climate change may contribute an additional burden on ecological and socio-economic systems associated with rapid urbanization, industrialization and economic development. Apart from the above physical condition Agriculture Engineers must have the knowledge of Basics of Agriculture to perform the services in their respective field. The scientific approach for understanding of the problems concerning soil, plants, agricultural equipments and their management is really important. Another aspect is Rainwater harvesting which is a technique for accumulating and storing of rainwater, channelized to flow to the ponds, lakes and over- and underground storage places, which can be used not only to recharge the groundwater, but also to provide drinking water, for irrigation, livestock as well as other typical uses given to water. The rainwater is collected from various hard surfaces such as roof tops and/or other types of manmade above ground hard surfaces. Rainwater harvesting also aids in keeping the village roads from getting slushy during the rains and maintaining the transport mobility and prevent flooding in some urban areas. http://www.astralint.com/indian-books/state-of-the-art-report-on-sustainable-rainwater-harvesting-and-groundwater-rechare-in-developing-countiresnam-sandt-cen/isbn-9788170357704.aspx

For more books on agriculture visit http://www.astralint.com/indian-books/basics-of-agriculture-for-engineers-pbk/isbn-9789351242604.aspx

Small Business Opportunties In Franchising

Franchising is a great opportunity to take a tried business plan that has proven successful and run a business of your own on that model. Of course, there are rules that must be followed and fees that must be paid, but in the long run buying a franchise that has already established itself in the market can be a very lucrative business. However, buying a franchise can be very expensive, which limits the individuals who are actually able to afford buying a franchise in the first place. But, there are some small business opportunities in franchising that do not require huge investments. This opens the window of opportunity for many other individuals to get in on a franchise without a huge investment.

The following small business opportunities in franchising are just a sampling of what is available. Check them out and maybe you will find what you are looking for. Also keep in mind there are many other small business opportunities in franchising out there that might suit you better than the examples below. If so, start looking and you will find plenty more at FranchiseGator.com!

Taxback Franchise

This small business opportunity is all about tax recovery. Taxback offers seven different ways to make money by providing a free service, which is tempting for many. The startup costs are low from $8,995 – $12,495 and no specific amount of liquidity is required. Training and support are available with this opportunity.

At Work Personnel Services Franchise

The At Work Personnel Services franchise focuses on providing staffing and other necessary resources to businesses. No barriers are set by the franchiser which gives the franchisee much more control over the business. Capital investment is $59,500- $105,000 with liquidity being $50,000. Training and support are offered while financing is not.

Contours Express Fitness Franchise

The healthcare market is booming so any franchise relating to health has a great chance to be successful. A Contours Express franchise is just one business opportunity that takes advantage of the increased interest in health and benefits from it. The capital investment is from $55,720 – $95,420 and financing, support, and training are all available.

There are so many small business opportunities in franchising that anyone can find one that fits their situation with just a little research. When looking for a small business franchising opportunity it is important to take into account your skills and interests in combination with the capital investment you are willing to make, your liquidity, whether or not you will need financing and the amount of control you will be able to have over the business. Once you understand your capabilities and personal desires for running a franchise then you will be able to find one that suits you and your situation much easier. Don’t delay trying to find the best small business franchise opportunity for you because you just might miss the perfect opportunity. Evaluate your personal situation, the market you are interested in, and the small business franchise opportunity that ties it all together. With just a little research you will find the best opportunity for you.

Invest In A Food Franchise Business For Instant Success

When we talk about franchising, the first thing that strikes our mind is a food franchise business. As compared to any other industry, food industry uses the franchising concept more. Look around a market and you will be amazed to find the number of popular food chains available there. There are many popular brands such as McDonalds, Subway, Pizza Hit, Dosa Plaza, KFC and Slice of Italy that have taken help of franchising to increase their brand visibility. Well in one way or other, the food industry dominates the franchise industry.

If you are planning to take invest in top franchise business opportunities, food franchise is a good option to consider. Today consumers are health conscious and they always prefer to pay some extra money to have food from some reputable food joint or restaurant. The food sector can present a great opportunity for aspiring investors like you, however, as with any other business venture; it will be a good step to do your groundwork before buying into a food franchise. Think about your strengths and weakness and then look for a good option that matches with your interest and skills.

Here are some useful tips in how you can make your food franchise business successful:

Go for a brand name: There are end numbers of food franchising companies in the market to choose from. If you are new to the food industry, it is always a better idea to invest in a brand that you are familiar with. For instance if you dont like burgers and pizzas never invest in such fast food chains. Instant invest in a food brand that you would love to sell.

Maintain the quality: Remember popular food brands are popular due to the quality food served there. Visit any fast food franchise outlet of McDonalds and you will find the same type of burgers there. This is one reason why this fast food franchise brand is popular all over the world. Hence, to make your food franchise business successful always give stress on the requirements of your target audience and try to offer quality food. Remember the quality of your food items will help you enjoy good flow of customers.

Analyze the market requirements: Before you actually start your own fast food franchise or beverage business it is important to learn as much as possible about the demographic profile of the location where you want to open your food outlet. Having knowledge about the population characteristics in terms of their income, age can help a lot in making the right decision.

High quality customer service: In any fast food franchise or beverage business outlet there will be hundreds of customers to deal with at any given point of time. So, make sure to pay attention to customer requirements and handle them efficiently. Be ready to render any sort of help related to serving of food. Also check whether your staff members are handling the customers properly or not.

Keep these points in mind while starting a food franchise business or beverage business and you will soon get to taste success.

Promot Your Brand Using Printed Carrier Bags

Custom-made bags are the very best way to make brand awareness in the market, especially at a time once governments are placing high fines on businesses polluting the environment by using plastic bags. It is very important that these organizations switch from plastic carrier bags to Custom Tote Bags, that can be long lasting, strong and also fashionable.

Tote bags are often produced from canvas, nylon, plastic and straw. Canvas tote bags were very first launched into the market by L. L. Bean and ever since as compared to they may have become extremely popular as promotional bags. They come in different sizes, colors and also styles tote bags are designed for various needs just as luxury travel, sports, beach and even leather. Retail stores may select the bags as per the items they sell.

When you plan to use custom-made bags to advertise your products you need to keep a few points in mind.
The type of tote bag you select is according to the products which you sell. Even as canvas tote bags are strong these are not good for keeping your drinks cold.
They design and color which you get for your own logo shouldshowthe image of your business however you need to choose colors, that are attractive andeye-catching. Don?t mix a number of colors or the customers will get confused and will find it difficult tofindyour brand in a crowd.

Maintain the logo easier. You may design the logo by yourself, however it is always advisable to obtain a professional to complete the work for you. It can price a lot more however the results are going to be profitable.

Often give yourself enough of time tocompletethe design of your bag, giving additional attention to color and design. Remember the old saying ?hurry, hurry has no blessings.?

Upon getting the above points sorted out the later step is to see a provider and printer. Many online marketing companies offer both services at affordable rates. Before you place any specific order in bulk always ask for a sample, in this way you are aware of what the done goods can look like, but when need be you can also make changes to the design of the Printed Bag to make it seem more attractive.

Also remember the main purpose of custom-made bags is so that theycan bereused and by doing and so make awareness for your products both locally and in the global market.

Astromarketing having a wide range of Printed Bags in Toronto Canada. It’s an online strore giving a great discount on various printed bags.

Choosing A Pre Employment Sales Personality Test Or Sales Aptitude Test To Hire Top Sales Executives

Hiring managers have long known that it takes more than just personality or psychology alone to close the sale. An old style pre employment test, sales aptitude test or sales personality test may be inadequate in helping you hire Top Sales Executives or great Regional Sales Managers. Testing for Total Sales Ability ™ is the best solution, and businesses interested in hiring great sales people or regional sales managers can now receive 10 FREE Sales Assessment Tests from Dan Joy, Inc.

As a business executive or business owner, how can you tell which of your job applicants can really sell? Use Sales Assessment Testing to find out. Here’s what you need to know about Pre-Employment Tests or Sales Assessment Tests if you are interested in hiring a Top Sales Executive or a great Regional Sales Manager:

A. Sales Personality Testing is not enough:

Testing for sales personality alone is not enough. Would you select a doctor just because they had a good personality but no skills, ability or experience? Similarly, using a sales personality test to predict sales potential often results in disappointment. Many sales personality tests look at a person’s outwardly style of doing things, but there may be no real link to actual sales performance. A personality based sales assessment test may help determine a personality type, but may not help determine whether someone can actually sell. Testing for Total Sales Ability ™ is the key, and presently there is only one pre-employment sales test which provides that, as explained later in this article. You can also use The JOY Tests ™ of Total Sales Ability ™ to test your current salespeople for promotion, retention or sales training purposes.

B. Sales Aptitude Testing is not enough:

Similarly, pre employment sales assessment testing based on a person’s sales aptitude alone is not sufficient. Many pre employment sales aptitude tests look at a person’s psyche or internal motivations for doing things, but there may be no absolute link to actual sales performance. One may have the right sales aptitude or Sales Psychology but if the actual Sales Ability is missing, they probably won’t make much headway in selling. Moreover, a pre-employment sales aptitude test may not take actual selling techniques (learnt by real world sales experience) into account. The JOY Tests ™ of Total Sales Ability ™ can help where many others cannot.

C. Sales Skills Testing is not enough:

The mental component of selling is critically important. So, Sales Skills Assessment alone is not enough. Having the sales skills but no drive or motivation wouldn’t suffice. One must test for more than just a job applicant’s selling skills. Moreover, business methods and sales tools are constantly evolving. The sales approach which used to work a few years ago may not work today. You need a well-rounded pre-employment test of sales ability which keeps up with the changes in the ways that contemporary business is conducted. In other words, you need a pre-employment sales test which is thorough, up to date and well rounded, like the one recommended later in this article.

D. Lack of Sales Call Reluctance is not enough:

Just Sales Call Reluctance testing by itself is not enough. There are people who can call relentlessly but never close. Closing the sale requires proper sales techniques and sales abilities too, not just a lack of sales call reluctance. Total Sales Ability ™ testing like that offered by Dan Joy, Inc., can be a huge asset for you when trying to hire a great Sales Executive — Salesman or Saleswoman, or a good Regional Sales Manager.

E. Our Recommendation — Assessment of Total Sales Ability ™ is the Best:

The JOY Tests ™ of Total Sales Ability ™ can help reduce subjectivity and guesswork, and help employers make more objective hiring, promotion or retention decisions. They go above and beyond the old style Pre Employment Sales Personality Tests and Pre Employment Sales Aptitude Tests, by testing for Total Sales Ability ™ instead: http://www.danjoy.com/

A hiring mistake can be costly. The JOY Tests ™ of Total Sales Ability ™ can help employers and recruiters immensely by testing for sales prospecting ability, objection handling ability, sales closing ability, personality, psychology and more — a total of up to 50+ sub competencies, traits and advanced selling techniques critical to sales success.

They can be used as pre employment sales tests to test Business Development professionals at different career levels, e.g., a Sales Person (Salesman or Saleswoman), Sales Manager, Sales Director or VP of Sales & Marketing. The JOY Sales Tests ™ may also be used to identify and quantify Sales Training needs to help you bridge certain sales training gaps or correct certain sales skills deficiencies in your current sales team. Thus, you may also use The JOY Tests ™ of Total Sales Ability ™ to test your current salespeople for promotion, retention or sales training purposes.

The 10 major areas of ability tested by the potent JOY Sales Tests ™ are:

1. Sales Prospecting (Leads Generation) Ability.

2. Appointment Setting, Cold Calling, Rapport and Presentation Ability.

3. Objection Handling and Negotiating Ability.

4. Sales CLOSING Ability and Asking for Payment/Deposit.

5. Cementing the Sale (Re-assuring the Client), and Ability to Get Referrals.

6. Computer / Internet / Email / CRM and Sales Tools Ability.

7. Miscellaneous Crucial Sales & Marketing Abilities
(Various Secondary Factors — Personality, Psychology, Skills, Aptitude, Ethics, etc.)

8. Sales Team Recruitment Ability.

9. Sales Team Management / Leadership / Motivation Ability.

10. Advertising, Marketing and Public Relations Ability.

So, how can employers tell which job applicants can sell? They can start with 10 FREE Sales Assessment Test units (Screening Tests) at http://www.danjoy.com/

Advocare Spark Energy Drink

Advocare Spark Energy Drink: Booster of Life

Hard work and dedication are two of the key factors that contribute to the success in the business world. Hence, competition is in every sector. In order to accomplish our professionals’ goals, we often neglect our health through becoming more stressed and frustrated. We cannot change the fact that we have to work for long hours to complete our work. After a frenzied schedule, we feel exhausted, tired and lose all the energies to do any other work and it is also affecting our personal life. We try to keep a balance between our professional and personal life. But the fact is that we often fail to do it. We can either blame ourselves or our work for this. With this, we need a solution.

Food is the ultimate source of our energy. Without it, we can’t do this with our own. It is just like fuel that needed by cars to start and go to motion. It is better to take meals at proper time. Dietary supplements are also great. Form of getting more energy Apart from that, you can also take energy drinks such as Advocare Spark Energy Drink. Energy drinks are really helpful in keeping you fit and energetic that allows you to keep up your pace.

One of the best energy drinks that do this is Advocare Spark Energy Drink. It can boost our energy level and make us healthy throughout the day. The popularity of this energy drink is increasing with moment in time. It is one of the best methods to stay healthy and energetic. The best part is that we consumer ensure of is, it is completely safe to use. Any person or athlete can use it to get more energy and mental focus. And this is your answer.

There are different brands and kinds of energy drinks in the stores and market. The ingredients used in the formation of these drinks promises to give energy. I suggest to do some research on the products before using them because as a consumer, it is our part to deserve what we need from a certain product. So, what are the ingredients of Advocare Spark Energy Drink? It has antioxidants that is included in it which are truly beneficial.. You can prevent cellular damage with the help of antioxidants. It helps you to become stronger and energetic. It helps in increasing metabolism

AdvoCare offers a host of energy, health products and weight loss. It offers many products which are high in nutrition. AdvoCare Spark Energy Drink is really helpful. It is created from different nutritional ingredients which boost energy level and can provide nutrition for the brain and body. It helps boosting up energy level. Aside from that, it also helps in making you stronger and better. With the aid of these products you can get more energy to do work. During high stress periods, we can balance our professional and personal life with the best results ad with energy!

Why Do So Many People Shop At Amazon

With total 2010 revenue of $34 billion dollars and net income of just over $1 billion, it is safe to say that Amazon.com is one of the most popular websites on the planet. It is hard to beat a website that sells just about anything a consumer could imagine, and the best part about their layout is that you can compare the prices of rival customers’ right there next to Amazon’s. If another website sells the item for less money Amazon.com does not try to convince you to buy their product, which is truly rare in any type of sales much less dealing with the technology of online purchases.

That alone may not have you reaching for your wallets just yet, but that is because we’ve barely scratched the surface of the savings and convenience Amazon offers. Here are a few more of them:

1)Global Rankings

Let’s say that you’re on the market for a new spatula for your kitchen, but youve held off buying one because youre searching for the absolute best spatula ever made. Now, if you visit a specialty store (if one even exists for spatulas) a salesman will grab his most expensive model and say, “This is truly the best spatula you will ever see.” The problem with this is who knows if the sales clerk is telling the truth or not, or how much commission they stand to make from lying to you.

On Amazon, when you search for an item there are many different customizations for that will help eliminate products that have no interest to you. As soon as you click on the item you will see how many units of that particular model have sold this year, how popular it is within its category, and what customers who looked at that item ultimately bought.

2)Customer Reviews

Going back to the spatula example for a moment, let’s say you could walk into a store where there are thousands of customers lined up to answer any question that could possibly cross your mind about which spatula is the best. Each of those consumers have personally bought every spatula ever created so they know firsthand how well each of them work, and if the spatula you’re looking at is lousy they’re not afraid for a second to say it. Wouldn’t this be the ultimate way to shop?

Well, that’s exactly what Amazon.com gives you, because there are hundreds of thousands of customer reviews giving an unbiased opinion of almost every item on their website. Many smart consumers never even bother to read what the manufacturer has to say about their product anymore because they realize that the business behind the product will say just about anything to convince you to buy it. Amazon customer reviews eliminate all of that deceit and headache, so you can quickly find exactly what you are looking for by learning from others.

3)Buying Power

Let’s say you run down to Joe’s Spatula Emporium and see that his top of the line super-spatula is $29.95. Now, Joe has six of those great tools in stock and he probably will not buy anymore until all of them are sold. When Amazon bought that exact same spatula, they purchased thousands of them and they likely reorder as they are depleted from their inventory. Which place do you think the super-spatula manufacturer gives the better prices to?

This type of concept is why the big stores around the world continue to get bigger, and Amazon.com is definitely no exception. Their prices are nearly unbeatable because they receive inventory by the truckloads every single day and few places on Earth can match their purchasing power. If they do not personally stock the item, they find out which stores have the largest purchasing power for it and they sponsor them on their website.