How To Become Microsoft Certified Business Management Solution Specialist

Microsoft certified business management solution is a series that support Enterprise Resource Planning. That helps any business to take important decision and earn good fortune. Microsoft business management solution is a complete series of exam that not only make you expert in Microsoft dynamics and CRM but it will also help to deploy and configure Microsoft and CRM software application for your business advancement to make your decision at the spot and make your business flow smooth. Certainly Microsoft certified business management solution certifications make you an expert in deploying and implementing Microsoft application such as dynamics of Microsoft and CRM in your business concern.

Know about MBS series:

MBS certification is a set of skills that provides various business management solutions at the same time. So if you are looking forward to make any career advancement in the field of IT then Microsoft certification is the first choice of any professional. The best way to understand and assess your career dimensions to check out your professional experience. Microsoft certification introduces expertise in various technologies such as various Microsoft certifications and its related business product. However if you want to get multiple Microsoft certifications of various Microsoft technologies then you must have enough knowledge about Microsoft certifications.
According to Microsoft, This premier certification helps demonstrate your professional proficiency in Microsoft Dynamics and shows that you have passed a set of required and elective certification exams. The exams focus on one of three knowledge areas–applications, developer, or installation and configuration–for one Microsoft Dynamic product. You must pass one core certification exam and two elective exams to earn your certification in Microsoft Certified business management solutions professionals’ applications for Microsoft dynamics CRM 4.0

How to get Microsoft certification:

Study for the one required core exam is MB6-869 Microsoft dynamics AX 2009 development introduction. Real exams provides complete Microsoft IT certification exams questions and answers and other study guides for such types of exams. And following are the elective exams MB5-858 managing of dynamics of Microsoft implementations, MB6-822 Microsoft dynamics AX2009 production, MB6-820 Microsoft dynamics AX2009 installation and configuration, MB6-817 Microsoft dynamics AX2009 trade and logistics, MB2-632 Microsoft dynamics CRM4.0 application. You can start preparation for the above mentioned elective exam by using training material of real exams.
Win your career and become Microsoft certified because real exam wants to assist you to become a distinguish IT professional. The training resources of real exam enhance your technical skills in using a Microsoft and related business product. Real exam training material is available in the form of questions and answers. Real exam training tools offers self assessment, self learning and analysis. So experience the new change in your career by using the training tool of real exam that are available in the form of study guides, PDF formats and assessment system that will surely lead you to success in MBS certification. So just get the most out of your career and prepare yourself for the Microsoft MBS exam preparation. Certainly Microsoft certification develops and polishes your skills.

Customer relationship management (CRM)

This article is about the benefits afforded by Social CRM systems, over traditional methods of communications and networking. It begins with an introduction to CRM itself, and then goes onto analyze the transformation to Social CRM. The many advantages of using Social CRM systems are then discussed, and a mention is also made of the projected used of these in the years ahead!

CRM is basically a contact list with information about the people you know how you know them, and how you have interacted with them. This list of contacts is categorized as friends, relatives, leads, prospects, or anything that helps you explain who that person is. In short, one can say that CRM is a relationship management tool, -a data of people you know’. CRM has been in use for over 20 years by both small and large companies to keep track of their customers. -CRM systems are designed to create a process around the interaction that your company has with its customers in hopes of more efficiently closing a sale or resolving some sort of an issue. Examples of popular CRM systems include Sales force, Zoho, Sugar CRM, and many others.’ (http://www.jmorganmarketing.com/what-is-social-crm-an-introduction/)

The difference between CRM and Social CRM is just the word -social’. With Social CRM, one deals with conversations and relationships with the social customer. These conversations are held both ways (from company to customer and vice versa). -CRM is a philosophy & a business strategy, supported by a technology platform, business rules, workflow, processes & social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted & transparent business environment. It’s the company’s response to the customer’s ownership of the conversation.- (Paul Greenberg, a leader in Social CRM)

The Author Katty dodge is a freelance writer in local newspaper and magzines covering topics like web promotion and social media

How to Benefit from Partner Relationship Management (PRM)

How is PRM different from CRM?

In this demanding economy, companies are on the never-ending quest for solutions / tools that will help them accrue / maintain their loyalty and business with their customers. Customer Relationship Management (CRM) is one such application that has attracted a lot of attention from organizations worldwide.

Though containing the word “relationship”, CRM is actually not concerned with managing customer relationships. It lays emphasis on creating customer profiles by accumulating and advocating data regarding customer’s buying habits and personal preferences. These profiles are then used by businesses to directly target their niche market.

Talking about relationships, Partner Relationship Management (PRM) is an affair about understanding and satisfying the needs of your business partners with dexterity. As compared to gathering sales data, PRM is a much more complex application as it involves building and maintaining trust between you and your business channel partners. Many discussions on PRM, in correlation with CRM, have argued over personifying PRM either as seperate entity or merely an element of CRM.

CRM was fundamentally structured to manage direct sales engagements between a seller and a buyer. This function concentrates on gathering and sharing data throughout customer/s buying cycle. On the other hand, PRM has been designed to manage a complex system revolving around aligning business processes across the entire chain of vendors to partner and to customers. PRM technology enables companies to generate more work efficiency and profitability with all partner types, including channel, distribution, reseller, strategic alliance, system integration and consulting partners.

Since, every partner organization has a unique way of executing business, it is difficult to manifest a perfect process alignment between partners and vendors. This discrepancy makes it practically impossible to report and measure channel results accurately. CRM systems were not designed to accommodate this level of complexity. To effectively manage indirect business relationships, companies require a dedicated PRM system to co-ordinate activity between all the participants in the process loop.

Making PRM Work for You

Partners provide a cost-effective way to expand your enterprise by providing you with broader geo-market reach. When leveraged properly, they help you to accelerate revenue growth, streamline operations and improve efficiency.

Partner relationship management (PRM) is a business strategy for improving communication between companies and their channel partners. At a time when businesses need to maximize every resource available to them, building strong partner relationships and effective channel strategies has become a critical practice. Working with PRM dynamics, you must also focus on: –

1.Communicating with your partner, using your self-disclosure skills to articulate your needs.

2.Identifying and then sharing your personal most trusted strategies with your partner.

3.Evolving mutually beneficial agreements while working through a conflicting situation.

With businesses becoming global and interdependent in nature, PRM has a more vital role to play. This worldwide interdependence is only based on trust factor. The call-center industry sets a major example on this front. American businesses, having formed alliances with partners in India, Africa, and other distant regions, hire thousands of call-center executives to meet American and worldwide consumer demands. Such alliances require a high degree of partnership intelligence. Without establishing and managing such trusting and mutually beneficial alliances, the level of investments made by the call center and other industries will only face a doom.

Advantages of Partner Relationship Management

Businesses and organizations can immensely benefit from Partner Relationship Management (PRM) programs as follows: –

* Extend your enterprise reach and increase revenues through a well-managed partner network.

* Optimize partner program profitability through better understanding of partner’s value and performance.

* Streamline operations and reduce costs by automating manual processes and integrating partner operations throughout the enterprise.

* Develop a mutually trusting and beneficial partnerships

* Challenge you to change and focus on the future so you do not continually dwell on past glories and stay stagnant.

* Helps you focus resources on critical activities throughout the customer sales cycle and product lifecycle to maximize revenue rates and margins.

* Help companies deliver services that maximize product availability and customer productivity and minimize cost, time and energy.

* Links your future with that of your partner in a positive and exciting way.

* Efficiently manage your association with important customers, suppliers, outsourcing partners and partner alliances.

Web-based PRM software applications enable companies to customize and streamline administrative tasks by making real-time information available to all the partners over the Internet. Several CRM providers have incorporated PRM features in their software applications in the shape of web-enabled spreadsheets shared over extranet.

Salesforce.com’s comprehensive on-demand PRM:

As one of the leading companies offering on-demand CRM application, Salesforce.com provides capable solutions for managing your indirect sales channels. The PRM system, integrated with Sales Force Automation, helps to deliver unmatched visibility to your company’s sales pipeline for direct and indirect channels.

Sales Force PRM makes it easy for partners to access leads, collaborate on deals and locate all the lucrative information. Through a set of easy-to-use services, Sales Force PRM offers: –

1.Higher level of Partner Adoption.

2.Complete Channel Visibility via real-time access to channel sales.

3.Leading Partner Lifecycle Management, including recruitment, marketing, selling and measurement.

4.Integrated SFA application for planning and forecasting.

5.100% on-demand partner solutions resulting in fast deployment and customized partner experience.

Where else will you find such a powerful combination under one-roof? If you need more reasons to get Sales Force PRM solution, download Sales Force PRM Datasheet – Free. Contact Salesforce.com Today!

Author Information:

For more information contact us at: Sales Force

Customer Relationship Management And Crm Kpi

Customer relationship management or CRM refers to all of the processes that an organization makes use of to organize and track its contacts or relationships with prospective and current customers. Hence, CRM covers quite a wide array of activities, departments, and processes, from front desk or first line interactions to analytical and behind the scene procedures. These varied practices are sometimes tracked and monitored using so-called key performance indicators or KPI practices are sometimes tracked and monitored using so-called key performance indicators or KPIs. There will be a good variety of CRM KPI to consider, associated with the different aspects of the entire customer relationship management paradigm.

CRM can be more or less divided into four separate but interrelated aspects: front office operations, back office operations, business relationships, and analysis. Front office operations would refer to that part of the system involving dealing with customers directly, whether face to face or through the phone or the Internet. Back office operations, on the other hand, vary from business to business, and involve those processes necessary to provide the appropriate products or services to the customers. Business relationships, the next aspect of customer relationship management, involve, as the term implies, forming working relationships with other companies and organizations as opposed to clients or customers. That is, these would be the firms that a business finds itself working with, as a manufacturer would work with a distributor, and so on.

Key performance indicators refer to particular measurable quantities or metrics that serve as either the most relevant or most important signs of progress or performance in particular aspects. In practice, they are usually not chosen by themselves or out of nowhere. Instead, they form an integral part of a measurable, objective goal. For instance, such a goal may be Increase gross sales by 10% from 2008 to end of year 2009. The KPI in this case would be gross sales. Of course, this specific example would not be applicable or appropriate to all organizations. Other possible KPI’s could be net profit, customer satisfaction rate, return client percentage, employee turnover, and so on and so forth.

In customer relationship management, some performance metrics may be identified in general. Front office operations, for example, would want to process customers not only quickly, but also thoroughly. That is, not only average handling time or maximum customer capacity is important, but also customer satisfaction ratio and percent of cases fully resolved. For the back office and analysis aspects, on the other hand, other KPIs would be more relevant to consider, mostly relating to the speed and efficiency of information storage, processing, and analysis.

But, of course, CRM KPI would be useless without a solid strategic plan backing them up. It would not help much to measure an assortment of quantities if they are not integrated and considered as painting a whole picture of organizational performance. However, if they are used with the proper context and mindset, metrics and key performance indicators will be able to provide invaluable insight into often mis-estimated overall performance.

How CRM hosting becomes beneficial to our business process

A type of application that often pulls much of its data from the organizations data warehouse is customer relationship management (CRM). A CRM system attempts to provide an integrated approach to all aspects of interaction a company has with its customers, including marketing, sales, and support. The goal of a CRM system is to use technology to forge a strong relationship between a business and its customers. To look at CRM in another way, the business is seeking to better manage its own enterprise around customer behaviors.

A variety of software packages have been created to manage customer relationships, most based on capturing, updating, and utilizing extensive profiles of individual customers. These profiles are often stored in a data warehouse, and data mining is used to extract relevant information about the firms customers. Furthermore, customer profiles are made available online to all those in the company who might interact with a customer. In addition, Web-based frontends have been created so that a customer can interact with the company online to obtain information about products and services offered by the company, to place an order, to check on the status of an existing order, to seek answers from a knowledge base, or to request service.

CRM software packages enable organizations to market to, sell to, and service customers across multiple channels, including the Web, call centers, field representatives, business partners, and retail and dealer networks.

The capabilities of CRM tools can further be increased by hosting it on our own hosted platform or by getting service with any application hosting provider. Hosted CRM helps us to have access from anywhere and anytime, that ultimately becomes very productive if we have frequently traveling employees. CRM hosting also works perfectly with a business that is spreaded in the form of many branches located at different physical locations. If we host our CRM using by any service provider, we get unlimited free technical support. Hosting provider also takes care of different IT aspects like: daily data backup, security, updates, installation and uninstallation, upgrades and technical supports.

Hosting providers use cloud computing to deliver hosted CRM software. Cloud computing increases the performance to have a fast infrastructure resources. Cloud based CRMs are even cheaper than the locally setup CRM tools. We can further derive our hosted CRM platform setup to host our other software or associated tools. This way, we can get a combined setup for our entire office needs and that is accessible from anywhere and using any device like: PC, MAC, notebook and smartphones.

Benefits Of Integrated Gym Management Software

Integrated software solutions have relatively long history but only a small number of software vendors provide integrated solutions in the segment of gym management software, limiting the selection of valuable integrated modules to a handful of choices. Thus, even large corporations still utilize different software applications to deal with day-to-day business activities, failing to realize the benefits of integrated software or unwilling to implement integrated solutions that reduce overall business costs and improve inter-departmental communication and efficiency as a whole.

Modern-day integrated modules are capable to deal with various aspects of running a successful gym business, including accounting and billing, marketing, sales, and relationships with current and prospective customers. An integrated solution can also feature social networking capabilities that complement their built-in functionality aimed design of efficient and targeted marketing strategies. Those integrated solutions, suitable for both large chains of fitness centers and single gyms, eliminate the need to install, run, and support numerous business software applications that deal with different business processes and procedures, which in turn results in unexpectedly high return on investment rate within a very reasonable period.

Initially, gym management systems have been designed with only core business processes in mind, before software vendors to start realizing that they can borrow from concepts of customer relationship management (CRM) and enterprise resource planning (ERP) systems and incorporate similar functionality into advanced fitness center management systems. Evidently, gym management applications have more limited functionality compared to sophisticated ERP systems, nevertheless integrated gym management solutions are capable to deal with complex tasks, providing advanced functionality at markedly lower prices. Therefore, integrated business software solutions are enjoying growing popularity among gym owners willing not only to modernize their gym management software but also to witness lucrative ROI rates.

Ease of use is considered a major advantage of all and every business software application and gym management software is not an exception from the rule. Thus, software vendors that offer rich in functionality integrated modules have started to pay more attention to user friendliness and development of easy to use and intuitive interface. Software companies experience fierce competition, therefore integrated solutions in the sphere of gym management now feature rich functionality and carefully designed interface, securing competitive advantages to both customers and software vendors although in different ways.

The price of software for management of fitness centers is essential when owners have to decide whether to invest in new software while it is much harder to evaluate the indirect benefits from gym management system implementation. An integrated gym management solution reduces overall business costs through introduction of functionality usually covered by various business applications such as accounting, scheduling, or marketing software. Furthermore, payroll costs can be lowered because of the high level of automation as well as advanced functionality, like sales force automation (SFA), provided by integrated software. Overall, gyms are allowed to save money on numerous business applications or spreadsheet solutions by implementing an affordable integrated solution that provides functionality covering the full scope of business procedures and all processes involved.

Gym management solutions gradually evolved into fully-functional business management systems, featuring all the functionality required run a successful business in a highly competitive environment. In addition, worthwhile integrated solutions are even more affordable these days for many software vendors offer monthly payment schemes, instead of one-time license purchases, intended to reduce the average cost of investing in gym management software.

CRM Software Real Time Access and Decision Making for Marketing, Sales and Customer Service

Additionally, a detailed CRM software solution will help you:
Reduce your customer service costs. You can identify, prioritise, and address the most costly aspects of your service process. For example if you have contact centres or agents, you can quickly identify better processes and so cutting training costs and develop a rewards program for efficient work practices.
Improve your service metrics by reviewing a real time dashboard. Monitoring the performance of service processes, centres, and agents will allow you to adjust resources and processes to address the most important issues. CRM software solutions such as Microsoft Dynamics CRM, whether you choose an in house solution that integrates to your other business systems or a web based CRM software solution will help you monitor, measure, manage and drive your business. CRM can give you access to real time customer information in a simple drill down dashboard view. As such it is an essential management tool that allows you to analyse customer information and make more effective business decisions at the right time.